Refund policy
At OalCounter, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order confirmation or receipt) is required
Non-returnable items:
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We currently do not have any final sale items. All products are eligible for return within the 30-day period.
Return Shipping
We offer free return shipping for all eligible returns within the United States.
To initiate a return, please contact us at:
Email: Contact@OalCounter.shop
Phone: (562) 336-4746
We will provide you with return instructions and a return shipping label.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
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Your refund will be processed to your original payment method
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Refunds typically take 5–10 business days to appear, depending on your payment provider
Exchanges
If you receive a defective or damaged item, please contact us immediately. We will arrange a replacement at no additional cost.
Late or Missing Refunds
If you haven’t received your refund yet:
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First check your bank account again
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Then contact your credit card company or payment provider
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If you’ve done all of this and still have not received your refund, please contact us at Contact@OalCounter.shop
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
OalCounter
1569 Pine Ave Long Beach, California 90813 United States
Email: Contact@OalCounter.shop
Phone: (562) 336-4746