Return policy

Here’s a Shopify-ready Return Policy page for OalCounter that matches the details you shared (30‑day returns, free return shipping, no restocking fee, no final sale items). You can paste this into your Shopify “Return Policy” page or Legal → Returns.

Return Policy

At OalCounter, we want you to be satisfied with your purchase. If you’re not happy with your order, we’re here to help with easy, hassle-free returns.

Return window

Returns are accepted within 30 days from the date your order is delivered.
After 30 days, we may no longer be able to offer a refund or exchange.

Eligibility for a return

To be eligible for a return:

Your item must be in the same condition that you received it (unused or gently tested, not damaged through misuse).
The item should be returned with its original packaging, accessories, and any included manuals where possible.
You must provide proof of purchase (order confirmation email or receipt).

We currently do not classify any products as “final sale,” so all items can be returned within the 30‑day period if they meet the conditions above.

Free return shipping

We offer free return shipping for eligible returns.

To start a return:

Contact us by email or phone with your order number and the item(s) you wish to return.
We will review your request and provide return instructions.
Once approved, we’ll send you a prepaid return shipping label.

Please do not send items back without contacting us first.

How to initiate a return

To initiate a return, contact us:

Email: Contact@OalCounter.shop
Phone: (562) 336-4746

Include your order number, the item(s) you want to return, and a brief explanation of the reason for the return.

Refunds

Once we receive and inspect your return, we will notify you by email that we have received your item and let you know if your refund is approved.

If approved:

We will process a refund to your original method of payment.
Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear on your statement.

If your return is not approved (for example, if it is returned in a condition that does not meet our policy), we will contact you to discuss your options.

Exchanges

If you received a defective, damaged, or incorrect item:

Contact us as soon as possible with your order number and a description of the issue.
We may request photos of the damage or defect for assessment.
If approved, we will arrange an exchange or replacement at no additional cost to you.

Late or missing refunds

If you haven’t received your refund after we have confirmed that it was processed:

Check your bank account or payment method again.
Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at Contact@OalCounter.shop.

Non-returnable situations

While we do not currently mark items as final sale, we may not be able to approve returns in certain situations, such as:

Items returned more than 30 days after delivery.
Items that are severely damaged, missing major parts, or not in a condition suitable for resale due to reasons not related to our error.

If you are unsure whether your item qualifies, please contact us before sending it back.